Another trick for better customer service
Here is another great tool for dealing with customer service problems. Keep a log on Excel. As an Excel devotee, this is right up my alley. By tracking all the calls, the reps and the promises made, you might come out ahead.
Read more at The Consumerist.
Now if only I could get an interpreter to help me deal with the phone company. I never can figure out all the plans; I end up with services I don't want and a bill that freaks me out every month.